You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in. It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action. I use this program daily, and would not be able to get done what I need to do without it. Am able to get a session started with in a few seconds of opening the application. The chat feature while you are doing a session is also fantastic especially if phone calls are not an option. It lets me get my daily job done, let's me fix issues my users are having without having to go all over campus to track down each user, which means I can get more done in a day. Over all, my experience with DameWare has been great.

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